Privacy Policy

Oakbridge Storage & Relocations is a data controller registered in England and Wales.

Registered address: The Business Hub, Slough, SL1 2YA

Email: hello@oakbridgestorage.com

Phone: 01753 318 108

We are registered with the Information Commissioner's Office (ICO).

We collect the following categories of personal data:

• Identity data: first name, last name, date of birth (for identity verification)
• Contact data: email address, phone number, postal address, postcode
• Financial data: payment card details (processed securely via Stripe — we do not store card numbers), bank transfer references
• Transaction data: details of services purchased, quotes requested, bookings made
• Technical data: IP address, browser type, device information, cookies (see our Cookie Policy)
• Identity verification data: copies of ID documents and proof of address (required for storage customers)
• Communications data: records of emails, WhatsApp messages and phone calls with us
• Profile data: account credentials, booking history, preferences and feedback

We collect your data:

• Directly from you when you: request a quote, create an account, make a booking, contact us, complete identity verification, or leave a review
• Automatically via cookies and tracking technologies when you visit our website
• From third parties including: Stripe (payment processing), Trustpilot (reviews), Google (analytics)

Under UK GDPR and the Data (Use and Access) Act 2025, we rely on the following lawful bases:

• Contract: to provide our removal and storage services, process payments and manage your booking
• Legal obligation: identity verification for storage customers, fraud prevention, VAT and financial records
• Legitimate interests: improving our services, sending service-related communications, preventing fraud
• Consent: marketing communications (you can withdraw consent at any time)

We share your data only where necessary with:

• Stripe Inc: payment processing (USA — protected by Standard Contractual Clauses)
• Website: our app platform and data hosting
• AnyVan / Shiply: for delivery and collection services where applicable
• Trustpilot: if you leave a review
• Our crew and subcontractors: name, address and contact details for job completion only
• HMRC and legal authorities: where required by law

We never sell your personal data to third parties.

• Customer account data: 7 years from last transaction (legal requirement for financial records)
• Identity verification documents: 12 months from verification, then securely destroyed
• Marketing preferences: until you withdraw consent
• Website analytics: 26 months (Google Analytics default)
• CCTV footage from our warehouse: 30 days, then automatically overwritten

You have the following rights:

• Right to access: request a copy of your personal data (Subject Access Request)
• Right to rectification: correct inaccurate or incomplete data
• Right to erasure: request deletion of your data ("right to be forgotten")
• Right to restrict processing: limit how we use your data
• Right to data portability: receive your data in a portable format
• Right to object: object to processing based on legitimate interests
• Right to complain: if you are unhappy with how we handle your data, you have the right to complain. We will acknowledge your complaint within 30 days (as required by the Data (Use and Access) Act 2025). To complain, contact us at hello@oakbridgestorage.com

To exercise any of these rights, contact us at hello@oakbridgestorage.com. We will respond within one month. If you remain dissatisfied, you have the right to complain to the ICO at ico.org.uk or by calling 0303 123 1113.

We use appropriate technical and organisational measures to protect your data including:

• SSL encryption on our website
• Secure cloud hosting
• Restricted staff access
• Regular security reviews

Payment data is processed exclusively via Stripe and we never see or store your card details.

We use cookies on our website. Please see our Cookie Policy for full details.

We may update this policy from time to time. The "last updated" date at the top will always reflect the most recent version. We will notify you of significant changes by email where we hold your contact details.

For any privacy-related questions:

📧 hello@oakbridgestorage.com
📞 01753 318 108
📍 The Business Hub, Slough, SL1 2YA