Terms of Service

Oakbridge Storage & Relocations

Last updated: March 2026

Company: Initial Express Ltd t/a Oakbridge Storage & Relocations

Address: The Business Hub, Admirals Yard, Keel Drive, Slough, SL1 2YA

Company Registration No: 11359105 | VAT No: GB 2964 452 66

1. Introduction

These Terms and Conditions ("Terms") govern your use of Oakbridge Storage & Relocations's storage and removals services ("Services"). By using our Services, you agree to be bound by these Terms.

2. Definitions

• "Agreement" means the contract between you and Oakbridge Storage & Relocations
• "Goods" means all items stored or transported under this Agreement
• "Services" means storage, collection, delivery, and removals services provided by Oakbridge
• "Storage Container" means any Flex Box, Flex crate, or other container used in connection with the Services
• "Prohibited Items" means restricted goods as listed in our Prohibited Items Policy
• "Working Day" means any day excluding weekends and UK bank holidays
• "Debt" means any sum owing to Oakbridge and not paid when due

3. Nature of Service

This is a managed storage and/or removals service. No tenancy, lease, or bailment is created by this Agreement. Oakbridge retains control of and access to its storage facilities at all times.

4. Customer Warranties

By using our Services, you confirm that:

• You own, or have full legal authority over, all Goods provided to us
• All Goods are legal, safe, and free from Prohibited Items
• You are at least 18 years of age
• All information you provide is accurate and complete

You agree to indemnify Oakbridge against all claims, losses, or costs arising from any breach of these warranties.

5. Subscription Plans and Payment

5.1 Upfront Payment Plans

We offer upfront payment options which qualify for a discounted rate. All plans operate on a rolling monthly agreement — paying upfront does not create a fixed-term commitment. You may cancel at any time with 30 days' written notice.

• 3-Month Upfront — pay 3 months in advance at a discounted monthly rate
• 6-Month Upfront — pay 6 months in advance at a further discounted monthly rate
• 12-Month Upfront — pay 12 months in advance at the best available monthly rate

Full pricing is available at oakbridgestorage.com.

No refund will be issued for any unused portion of an upfront payment period, except where Oakbridge terminates the Agreement without cause. At the end of the paid period, storage continues on a rolling monthly basis at the then-prevailing rate unless 30 days' notice to cancel has been given.

A minimum storage period of 1 month applies to all plans.

5.2 Additional Containers

Containers exceeding your plan's included quantity will be charged at the per-container rate specified in your plan.

5.3 Payment Methods

We accept major credit/debit cards and direct debit. All prices are in GBP and include VAT at the prevailing rate.

5.4 Late Payment

If payment is not received when due:

• £30 late fee applies after 15 days
• £50 late fee applies after 30 days
• Access to returns may be suspended after 14 days of non-payment
• All outstanding balances must be cleared before any Goods are returned

6. Your Obligations

6.1 Accurate Information

You must provide accurate contact, delivery, and contents information at all times.

6.2 Prohibited Items

You must not store or transport:

• Flammable, hazardous, or explosive materials
• Illegal goods or controlled drugs
• Perishable food or living organisms
• Cash, jewellery, or high-value items unless declared in writing and accepted by us
• Any items whose storage or transport is prohibited by law

Storage of Prohibited Items is a material breach. We may dispose of them immediately and charge all associated costs to you.

6.3 Packing

You must use strong double-walled boxes, properly wrap fragile items, and keep within weight limits (500kg per Flex Box, 1000kg per crate). We are not liable for damage caused by inadequate packing.

6.4 Collection Preparation

For storage collections, all Goods must be packed and ready to load before our driver arrives. Our driver will load your packed Goods into the storage containers. Customer assistance is required for heavy or large items. You must ensure safe and clear access with parking within 15 metres of the vehicle.

6.5 Access for Delivery and Collection

You must be available and provide reasonable access at the agreed time. Missed appointments due to customer unavailability will be charged at £25 per failed attempt. Cancellations with less than 24 hours' notice will be charged at £15.

7. Our Services

7.1 Storage Conditions

All containers are stored in a secure facility with 24/7 CCTV surveillance, restricted access, fire detection, and pest control. Customers storing items sensitive to temperature or humidity do so at their own risk. We recommend arranging appropriate insurance for such items.

7.2 Collection and Delivery Timescales

A minimum of 2 working days' notice is required for all collection and return requests. Stated timescales are targets, not guarantees. We are not liable for delays outside our reasonable control.

8. Removals Services

Where removals services are provided, the following additional terms apply.

8.1 Scope

We will collect your Goods from one address and deliver to another nominated address, including dismantling and packing where agreed in advance.

8.2 Customer Preparation

• Items must be prepared and ready to load before the driver arrives
• Customer assistance is required for heavy or large items
• Clear vehicle access must be provided, with parking no less than 15 metres from the removal vehicle

8.3 Exclusions

We do not dismantle specialist or complex furniture and do not handle hazardous or prohibited items.

8.4 Removals Liability

Our liability for loss or damage during removals is limited to £50 per item or the declared value (if accepted by us in writing), whichever is lower, unless enhanced liability cover has been purchased.

9. Liability and Insurance

9.1 Storage Liability Limit

Our liability for loss or damage to stored Goods is limited to the lower of £100 per container or the declared value accepted by us in writing.

9.2 Exclusions

We are not liable for:

• Damage caused by inadequate packing by the customer
• Loss of or damage to undeclared, perishable, or prohibited items
• Indirect or consequential losses
• Damage or deterioration attributable to the non-climate-controlled nature of our facility, where the customer was informed of this
• Minor scuffs or marks arising from restricted or unsuitable access conditions

9.3 Our Insurance

We maintain Goods in Transit cover up to £50,000 per vehicle/load and Public Liability cover up to £2,000,000. These policies do not constitute automatic cover for customer Goods. Proof available on written request.

9.4 Customer Insurance

We do NOT provide insurance for your Goods.

Customers are strongly advised to arrange independent storage insurance. Cover is available from specialist providers such as surewise.com. Your existing home contents policy may also provide partial cover — check with your insurer.

9.5 Claims

• Visible damage must be reported within 48 hours of delivery
• All other claims must be reported in writing within 7 days

Failure to report within these timeframes may invalidate your claim. Send claims to hello@oakbridgestorage.com.

10. Default, Lien, and Right to Sell Goods

We take the issue of prompt payment seriously and hold a general and particular right of lien over all stored Goods as security for amounts owed under this Agreement.

10.1 Consequences of Default

If any sum is not paid when due ("Debt"), you authorise us without further notice to:

• Refuse you and your agents access to your Goods and containers until the Debt is paid in full
• Enter, inspect, and/or remove Goods to another location, charging all reasonable costs
• Apply any deposit held against the Debt and, if insufficient, exercise our lien and sale rights

You acknowledge that: (a) storage fees continue to accrue from the date of default until payment or sale; (b) we will sell Goods as if we were the owner and will pass all rights of ownership to the buyer; and (c) any discounts or free storage periods previously received become immediately repayable in full upon default.

10.2 Abandoned Goods

If on expiry or termination of this Agreement you fail to remove all Goods, we may treat them as abandoned and sell or dispose of them. Storage fees continue to accrue from the date of abandonment until sale or disposal.

10.3 Notice Before Sale or Disposal

We will send written notice by recorded delivery and email directing you to pay (if in default) or collect (if goods are abandoned). If you do not comply within the period stated in the notice, we will proceed to sell or dispose of the Goods.

10.4 Application of Sale Proceeds

Proceeds are applied first to removal and sale costs, then to the Debt. If proceeds are insufficient, you must pay the balance within 7 days of written demand. Any surplus will be returned to you.

10.5 Unsaleable or Damaged Goods

If Goods are unsaleable or not of sufficient value to justify the cost of sale, we may dispose of them at your cost. Written notice will be given within 7 days of assessment.

11. Termination

11.1 By You

You may cancel at any time by giving 30 days' written notice via email or your customer portal. You must arrange collection of all Goods and settle any outstanding charges within the notice period.

11.2 By Us

We may terminate this Agreement immediately if: you store Prohibited Items; you fail to pay any sum when due and do not remedy within 14 days of written notice; or you breach any material term of this Agreement.

We may terminate with 30 days' notice without cause. In this case, any unused upfront payment will be refunded on a pro-rata basis.

12. Data Protection

We process your personal data in accordance with our Privacy Policy, available at oakbridgestorage.com/privacy-policy. By using our Services, you consent to this processing.

13. Complaints

We aim to resolve complaints within 5 working days. To raise a complaint: hello@oakbridgestorage.com or 01753 318 108.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

We may update these Terms with 30 days' written notice. Continued use of our Services after the notice period constitutes acceptance of the new Terms.